From Chopping Board to Bespoke Dining Table: How One Small Order Turned Into a Lasting Customer Relationship

Sometimes the smallest orders turn into the biggest opportunities—and most rewarding projects.

At NorthWest Workshop, we treat every order with care and attention, whether it’s a handcrafted chopping board or a fully bespoke kitchen. This story is a perfect example of how something simple can evolve into a long-term relationship built on trust, craftsmanship, and a shared vision for quality.

A Simple Start: The Chopping Board

It all began when a customer came across our handcrafted wooden chopping boards on our Etsy store. They were drawn to the natural beauty of the timber, the clean finish, and the handmade quality that sets our work apart from mass-produced items. After placing their order, we delivered their board quickly and with the same level of detail and care that we apply to all our products.

Shortly after receiving their board, the customer reached out directly to say how pleased they were—not just with the product, but with the packaging, communication, and overall experience. That’s when they asked a question we love to hear:

“Do you do custom furniture?”

From Question to Commission: A Custom Dining Table

The customer had been searching for a unique dining table—something that couldn’t be found on the high street. They wanted a piece that was tailored to their space, style, and needs. We invited them to share their ideas, and together we began designing a bespoke dining table that would become the heart of their home.

We discussed wood types, finishes, dimensions, and styles. From there, we created a plan and got to work in our workshop, selecting sustainably sourced timber and carefully crafting the table by hand.

The Finished Product: Built to Last, Made to Impress

The final result was a solid Ash wood dining table with a timeless look and a personal touch. Every detail, from the grain of the timber to the smooth finish, reflected our dedication to quality craftsmanship.

The customer was over the moon—and left us a glowing Trustpilot review praising not only the finished product but also the experience of working with us.

“I have now received two beautiful pieces of woodwork, the first an oak bread board and secondly, the most delightfully made replacement dining table made in ash wood. The latter was perfectly made to our specification and was delivered on the day and in excellent wrapping. The customer service is second to none and I would very happily recommend this company. Special thanks to Alison.”

More Than Just a Sale

This story highlights what NorthWest Workshop is all about: building long-term relationships, creating bespoke pieces with care, and treating every project—big or small—with the same level of dedication.

Whether you’re looking for a gift, a one-of-a-kind piece of furniture, or a full kitchen renovation, we’re here to bring your ideas to life.

👉 Got a Project in Mind?

If you’re inspired by this story and have something in mind—whether it’s a custom table, fitted cabinetry, or a full kitchen—we’d love to hear from you.

Contact us today and let’s start your bespoke journey.